Question 1

What is important to know before booking?

Accepted Answer

Full Payment Requirement
Bookings are strictly on a first-come-first-served basis. Immediate full payment is required as part of the booking process. My schedule is demanding and often fully booked weeks to months in advance. I can only offer a limited number of readings per week and unfortunately I cannot reserve time slots for clients who have not yet paid. I also do not offer free readings, trial readings, or payments by installment or on credit.

Payment Method
When you make a booking you will be automatically redirected to PayPal for secure payment. You can pay using your PayPal account or a debit or credit card. I do not accept EFT, money orders, transfers, direct deposits, cash, barters, or any other payment methods or arrangements.

Card Payments
​All payments are processed via the PayPal secure payment service only but you don't need an existing PayPal account. You have the option to sign in as a PayPal guest and pay once-off with your debit or credit card.  For more information on how to pay with a debit or credit card visit this page.

Time Availablity
The time slots displayed on the online booking platform are the only times available. Kindly do not book and then request alternative times by email that are not available on the schedule.

There are no 'special' or 'secret' time slots that I keep for select clients. The times displayed on the online booking platform, is what is available to all clients. I also do not keep a waiting list (I seldom have cancellations anyway) and I work on a first-come-first-served basis only.

Please note the demand for readings has increased significantly and I am often fully booked at least one to two months in advance. If you are planning to schedule a session with me, then be sure to book your time well in advance to avoid a long waiting times for your next appointment.

If in a time of crisis you urgently need an appointment you are also are welcome to make use of the emergency reading service.

Another option is to purchase a session package which gives you access to advance calendar bookings by allowing you to schedule your sessions up to six (6) months to a one (1) year in advance.

Timezone
The booking system automatically calculates time zone differences for all countries. It will display the available sessions to you according to your chosen time zone, so you don't need to calculate it yourself. It's that easy!

All you need to do is ensure that you enter the appropriate time zone for your country when you start the booking process. Don't know your time zone? Try this timezone finder.

12-Hour Time Clock
Ensure you schedule an appropriate appointment time for your location. European, Australian and South African clients please note that the times displayed on my booking system uses the 12-hour clock to define time, and not the 24-hour clock to which you may be accustomed.

Clients in countries that normally use a 24-hour system for written time are sometimes confused by this. Please be advised that 12AM denotes midnight and 12PM denotes noon (midday). Ensure that you are booking a convenient and appropriate time for yourself, unless you don't mind getting a surprise call from me after midnight!

Still confused about the 12-hour vs. 24-hour clock? Visit this page for more information.

Email Address
Ensure that you enter your correct email address when you schedule an appointment. If you provide an incorrect email address you will not receive your booking confirmation.

Terms & Conditions Of Service
All clients are required to read the Disclaimer and Terms and Conditions of Service before making use of this service.

Please be advised that all clients are subject to the same service terms, conditions, policies and procedures. To ensure consistency, fairness, and equal service delivery to all, I do not negotiate, nor randomly adapt or adjust my terms, conditions, policies or procedures to accommodate the unique needs or requirements of individual clients for whatever reason under any circumstances.

Kindly note that my services are only available to clients who respect me and my time and energy, and adhere to my policies or procedures.

Question 2

How do I book a reading?

Accepted Answer

To book a reading simply schedule your session right now via the online booking page. Just follow the prompts to schedule your appointment. It's quick and easy!
 
Once you have submitted your booking request, you will be redirected to the PayPal payment page. Payment must be received when you book a session. You will receive a detailed confirmation email for your appointment.

Question 3

Can I make a booking by email?

Accepted Answer

All booking procedures must be done through the online booking platform.

My automated booking system is designed to:

Give clients control over their own scheduling.
Ensure that clients have complete advance information regarding their bookings.
Save me time and energy with administrative matters (which is better spent on doing quality readings instead).
Prevent potential miscommunication, misunderstandings, and disputes.

PLEASE NOTE:  I do not manually process bookings, booking changes, payments, etc. I also do not negotiate special dates, times, fees, refunds, or any other alternative arrangements outside my standard terms, conditions, and policies. No exceptions.

The time slots displayed on the booking system are the only times available. Kindly do not book and then request alternative times by email that are not shown as available on the booking system. There are no 'special' or 'secret' time slots for select clients. What you see displayed, is what is available to all clients. I also do not keep a waiting list (I seldom have cancellations anyway) and I work on a first-come-first-served basis only.​
 
Be advised I am often fully booked at least one to two months in advance. If you are planning to rechedule a session then be sure to book your new date and time well in advance to avoid a long waiting times for your new appointment.
 
If in a time of crisis you urgently need an appointment, you are also are welcome to make use of the Emergency Reading service.

Question 4

How do I calculate the appropriate timezone?

Accepted Answer

The online scheduling system automatically calculates timezone differences for all countries. It will display the available sessions to you according to your timezone. All you need to do is ensure that you enter the correct timezone for your location when you start the scheduling process. Don't know your timezone? Try this timezone finder!

Ensure you schedule an appropriate appointment time for your country. European and South African clients must note that the times displayed on the booking system uses the 12-hour clock to define time, and not the 24-hour clock to which you may be accustomed. Clients in countries that normally use a 24-hour system for written time are sometimes confused by this. Please be advised that 12AM denotes midnight and 12PM denotes noon (midday).
 
Ensure that you are booking a convenient and approproate time for yourself according to your chosen timezone, unless you don't mind getting a surprise call after midnight! Still confused about the 12-hour vs. 24-hour clock? Visit OnlineConversion.com for more information.

Question 5

How long in advance do I need to book?

Accepted Answer

The demand for readings has increased significantly in recent years and I am often fully booked at least one to two months in advance. If you are planning to schedule a session be sure to book your time well in advance to avoid a long waiting times until your next appointment. 
 
If in a time of crisis you urgently need an appointment you are also are welcome to make use of the Emergency Reading service.

Question 6

I did not receive a booking confirmation?

Accepted Answer

If you provided your correct email address when you booked, please check the spam folder of your inbox. ​If you have definitely not received a confirmation please contact me for a copy.
 
Be sure to enter your correct email address when you submit your booking. If you enter an invalid, deactivated or mistyped email address the confirmation will not reach you.

Question 7

Can I book now and pay later?

Accepted Answer

Readings are offered strictly on a first-come-first-served basis. Immediate full payment is required when you book.

Consultations are only conducted if payment is received together with the reservation. My schedule is very demanding and I can only do a certain number of readings per week. Therefore, I can only reserve time slots for clients who have paid for their time.

Question 8

What is the privacy policy for bookings?

Accepted Answer

​For more information about the privacy policy, such as what personal information is collected from you as client, how it is processed, stored and protected, as well as your rights as user, please visit the Privacy Policy page.

Booking FAQ

How To Book

What is important to know before booking?

How do I book a reading?

Can I make a booking by email?

How do I calculate the appropriate timezone?

How long in advance do I need to book?

I did not receive a booking confirmation?

Can I book now and pay later?

What is the privacy policy for bookings?

Rescheduling & Cancellation

Can I reschedule? How do I change my date or time?

Can I reschedule by email?

How do I cancel a booking?

Why was my booking cancelled?

Can I cancel by email?

What happens if I miss my appointment?

How do I change my type of booking? Can I do it by email?

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