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Booking FAQ

How To Book

What is important to know before booking?


Payment Requirement
Please note this service is offered strictly on a first-come-first-served basis and immediate full payment is required as part of the booking process. Consultations are only conducted if payment is received together with the reservation. Anthon's schedule is very demanding and he can only do a certain number of consultations per week. Therefore we cannot reserve time slots for clients who have not yet submitted payment.

Payment Method
Submitting your booking request will automatically redirect you to secure PayPal payment where you can pay using a debit or credit card, or your PayPal account. This service does not accept EFT, money orders, transfers, direct deposits, cash or any other payment methods. All payments are processed via the PayPal secure payment service only, but you don't need an existing PayPal account. You have the option to sign in as a PayPal guest and pay once-off with your debit or credit card. Read more

​Available Times
The times displayed are the only times available. Kindly do not book and then request alternative times that were not shown as available on the schedule. There are no hidden or "secret" time slots. If you urgently need an appointment you are invited to make use of the emergency service.

Email Address
Ensure that you enter your correct email address when you schedule an appointment. If you provide an incorrect email address we cannot send you confirmation of your booking.

Timezone
The online scheduling system automatically calculates timezone differences for all countries. It will display the available sessions to you according to your timezone, so you don't need to calculate it yourself. It's that easy! All you need to do is ensure that you enter the appropriate timezone for your country when you start the scheduling process. Don't know your timezone? Try this timezone finder.

Time Selection
Ensure you schedule an appropriate appointment time for your country. European and South African clients please note that the times displayed on this booking system uses the 12-hour clock to define time, and not the 24-hour clock to which you may be accustomed. Clients in countries that normally use a 24-hour system for written time are sometimes confused by this. Please be advised that 12AM denotes midnight and 12PM denotes noon (midday). Ensure that you are booking a convenient time for yourself, unless you don't mind getting a surprise call after midnight! Still confused about the 12-hour vs. 24-hour clock? Visit this page for more information.

Rescheduling & Cancellation
Should your circumstances change or your appointment time no longer suit you, you can use the "Cancel / Reschedule" link in your confirmation email to change or cancel your booking. Note that once again the times displayed are the only times available. Note that late changes to bookings are subject to rescheduling fees.

Terms & Conditions of Service
All clients are required to read the Disclaimer and Terms and Conditions of Service before making use of this service.




How do I book a reading?


To book a reading simply schedule your session right now via the online booking page. Just follow the prompts to schedule your appointment. It's quick and easy! Once you have submitted your booking request, you will be redirected to the PayPal payment page. Payment must be received when you book a session. You will receive a detailed confirmation email for your appointment.




How do I calculate the appropriate timezone?


The online scheduling system automatically calculates timezone differences for all countries. It will display the available sessions to you according to your timezone. All you need to do is ensure that you enter the correct timezone for your location when you start the scheduling process. Don't know your timezone? Try this timezone finder!

Ensure you schedule an appropriate appointment time for your country. European and South African clients must note that the times displayed on the booking system uses the 12-hour clock to define time, and not the 24-hour clock to which you may be accustomed. Clients in countries that normally use a 24-hour system for written time are sometimes confused by this. Please be advised that 12AM denotes midnight and 12PM denotes noon (midday).
Ensure that you are booking a convenient and approproate time for yourself according to your chosen timezone, unless you don't mind getting a surprise call after midnight! Still confused about the 12-hour vs. 24-hour clock? Visit OnlineConversion.com for more information.




Can I book now and pay later?


Readings are offered strictly on a first-come-first-served basis. Full payment must always accompany your booking. Consultations are only conducted if payment is received together with the reservation. My schedule is very demanding andI can only do a certain number of readings per week. Therefore, I cannot afford to reserve time slots for clients who have not yet submitted payment.




I did not receive a booking confirmation?


If you provided your correct email address when you booked, please check the spam folder of your inbox. ​If you have definitely not received a confirmation please contact me for a copy. Be sure to enter your correct email address when you submit your booking. If you enter an invalid, deactivated or mistyped email address the confirmation will not reach you.




What is the privacy policy for bookings?


​For more information about the privacy policy, such as what personal information is collected from you as client, how it is processed, stored and protected, as well as your rights as user, please visit the Privacy Policy page.





Rescheduling & Cancellation

Can I reschedule? How do I change my date or time?


Yes, very easily! Simply use the "Cancel / Reschedule" link in your confirmation email to change your appointment to another date or time.

Note that rescheduling is subject to the following rescheduling fees:

Standard bookings Rescheduling up to 2 days before the scheduled time is free or charge.
Rescheduling within 48 hrs before the scheduled time is subject to a 50% reschedule fee.
Multiple bookings (reading packages) Rescheduling of a session up to 2 days before the scheduled time is free or charge. Rescheduling a session within 48 hrs before the scheduled time is subject to a 50% reschedule fee.
Emergency Bookings Emergency consultations cannot be rescheduled and are subject to a 100% no-show fee.




How do I cancel a booking?


Please use the " Cancel/Reschedule" link in your confirmation email to permanently cancel your appointment. Note that cancellations are subject to the following cancellation fees:

Standard bookings Cancellation up to 2 days before the scheduled time is free of charge and fully refundable. Cancellation within 48 hrs before the scheduled time is subject to a 50% cancellation fee.
Multiple bookings (reading packages) Cancellation of one or more sessions up to 2 days before the scheduled time is subject to a 50% cancellation fee. Cancellation within 48 hrs before the scheduled time is subject to a 100% cancellation fee and non-refundable.
Emergency Bookings Emergency consultations cannot be cancelled and are subject to a 100% no-show fee.




Why was my booking cancelled?


Cancellations do not happen often and they are mostly due to personal circumstances. In these cases I will usually offer you the opportunity to reschedule your appointment for another date and time.

Sometimes a request for service may be rejected for professional, spiritual or ethical reasons. Booking and paying for a consultation does not automatically entitle you to receive a reading. Right of access to my time and services is strictly reserved and availability is never guaranteed. Bookings may be cancelled at my sole discretion should I be unavailabe or should I choose not to accept a booking for whatever reason.
If your booking has been cancelled for whatever reason you will always receive a cancellation notice by email, as well as a full refund of your payment.




I missed my appointment, what now?


Missing your appointment is considered a "no show" and can unfortunately not be rescheduled. If no cancellation notice is received from you prior to your scheduled appointment you will be liable for a 100% no show fee, and will therefore not receive any refund. You are welcome to schedule another appointment, but you will be required to make another payment in full.