Question 1

How much does a package cost?

Accepted Answer

The current rates for multiple session packages are:

2 x Sessions Package

$160.00 per session (2 x 60 min).
Appointment times available up to 3 months in advance.
Total price: $320.00.
15% discount. You save $60.
4 x Sessions Package

$140.00 per session (4 x 60 min).
Appointment times available up to 6 months in advance.
Total price: $560.00.
25% discount. You save $200.
6 x Sessions Package

$120.00 per session (6 x 60 min).
Appointment times available up to 12 months in advance.
Total price: $720.00.
35% discount. You save $420.

Question 2

How do I book my package sessions?

Accepted Answer

The booking process for multiple session packages is very simple and almost identical to booking a single session. Simply go to the online appointment booking page and select the session package of your choice.

The online scheduling system will automatically require you to schedule all of your appointments in advance. Be sure to schedule each appointment on a suitable date and at an appropriate time. However, should you need to, you will be able to reschedule one or more of your appointments later on.

For more information about rescheduling and booking cancellations please visit to the Bookings FAQpage.

Question 3

How far in advance can I book my sessions?

Accepted Answer

2 x Session Package
Appointments may be booked up to 3 months in advance. The full package must be booked within this time period, after which it expires. The package cannot be extended beyond 3 months. Appointments can be rescheduled through self-service when necessary (please note reschedule and cancellation rules).

4 x Session Package
Appointments may be booked up to 6 months in advance. The full package must be booked within this time period, after which it expires. The package cannot be extended beyond 6 months. Appointments can be rescheduled through self-service when necessary (please note reschedule and cancellation rules).
​
6 x Session Package
Appointments may be booked up to 12 months in advance. The full package must be booked within this time period, after which it expires. The package cannot be extended beyond 12 months. ​Appointments can be rescheduled through self-service when necessary (please note reschedule and cancellation rules).

Question 4

How will I remember my future appointments?

Accepted Answer

You will automatically receive email reminders in advance before every appointment.

Additionally, you can also opt-in to receive your booking confirmations and reminders by SMS text message, delivered directly to your mobile phone number.
 
In order to make use of this feature simply enter your mobile phone number in the designated space on the booking page form when you purchase your sessions, and make sure to check the box to activate this service. It's that easy, and it's free!

Question 5

Can reschedule? Can I change my date(s) and time(s)?

Accepted Answer

You can use the Cancel / Reschedule link in your original confirmation email to change any of your appointments to another date or time.

Note that rescheduling of multiple session package booking are subject to the following rescheduling fees:
 
> Rescheduling up to 2 days before the scheduled time is free or charge.
 
> Rescheduling within 48 hrs before the scheduled time is subject to a 50% reschedule fee.
Be advised that the times displayed on the schedule system are the only times available. Kindly do not book and then manually request alternative times that were not shown as available on the schedule. There are no alternative or "secret" time slots! Kindly do not ask me to "fit you in" or notify you if a session becomes available sooner due to a cancellation.
 
Please check the schedule online and select a date and time that is shown as available. I cannot adapt my schedule to accommodate the unique needs of each individual client.
 
Should you need an urgent priority booking you can also make use of the Emergency Reading service.

Question 6

What if I miss an appointment?

Accepted Answer

Missing an appointment is considered a "no show" and the session cannot be rescheduled.
 
If no cancellation notice is received prior to a scheduled appointment, you will be liable for a 100% charge of the original payment. You will forfeit your appointment and will not receive any refund for the missed session.
 
You are welcome to schedule a replacement appointment, but you will be required to make a standard rate payment in full.

Question 7

Can I cancel and refund part of a package?

Accepted Answer

Yes, you can use the Cancel/Reschedule link in your original confirmation email to cancel the remainder of your package sessions. Note that cancellation of reading packages are subject to the following cancellation fees:
 
> Cancellation up to 2 days before the scheduled time is subject to a 50% cancellation fee.
 
> Cancellation within 48 hrs before the scheduled time is subject to a 100% cancellation fee.

Question 8

Why are the reschedule and cancellation rules more strict for packages, compared to standard bookings?"

Accepted Answer

Because time is money, and my time is limited and valuable.
 
Multiple session packages are made available at a significantly discounted rate for your convenience. Since it is a special service at a reduced fee that also allows you priority access to advance booking, the cost of rescheduling and cancelling is justifiably higher than for a single standard session that does not offer these benefits.
 
The cancellation policy is also more strict for packages, in order to prevent abuse of the discounts and advance booking privileges offered by a package deal.

Question 9

Can I split up a package into individual session for my family and friends?

Accepted Answer

No, unfortunately not. A multiple session package is designed to offer a discount rate to one individual client only who wants to make use of my services on a regular basis.
 
It was not intended to be a 'bargain basement deal' or a 'supermarket discount bin.' I am generous with my time and energy, despite it being limited. Please be respectful and do not take advantage of it.
 
Your friends and relatives will unfortunately have to schedule their own consultations and pay the standard rates as individual clients. 
 
Alternatively, you are welcome to purchase consultations as a gift for friends or family members. For more information visit the Gift Readingpage.

Package FAQ

How much does a package cost?

How do I book my package sessions?

How far in advance can I book my sessions?

How will I remember my future appointments?

Can reschedule? Can I change my date(s) and time(s)?

What if I miss an appointment?

Can I cancel and refund part of a package?

Why are the reschedule and cancellation rules more strict for packages, compared to standard bookings?"

Can I split up a package into individual session for my family and friends?

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